CONTACT US
Quick Contact Information
We value your inquiries and feedback. Feel free to reach out to us anytime!
Call Us
+971 50 123 4567
Email Us
info@herexcellency.ae
Frequently Asked Questions
At HerExcellency, we value your satisfaction and are here to provide clarity on our policies and processes. Below, you’ll find answers to commonly asked questions about exchanges, returns, delivery options, and payment methods. If you have any further questions, please don’t hesitate to reach out – we’re here to help make your shopping experience as seamless as possible.
No, we do not offer refunds. We only provide exchange or return options under certain conditions.
All exchange or return requests must be made within 2 days of receiving your order.
Items eligible for exchange or return must be in new, unused condition with all original packaging intact.
If the item you requested for exchange is out of stock, we will issue a credit note for the item’s value. This credit note can be used for up to 3 months from the date of issue.
- For orders within the UAE, delivery can be arranged in 1 day with an additional fee, or in 2-3 days for standard delivery.
- For orders in the GCC, delivery takes approximately 3-5 days.
We accept online payments through secure channels to ensure a safe and convenient checkout process.